Privacy Policy

Last updated: January 2026

BET.co.za (operated via bet-co.co.za) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before you register or use any part of our site.

Who We Are

BET.co.za is a gambling platform operating under the regulatory framework of the National Gambling Act 2004, overseen by the National Gambling Board (NGB) of South Africa. Our registered address and operator details are available on request. If you have any questions about this policy, contact us at [email protected].

What Information We Collect

When you create an account or use our services, we collect information that's necessary to verify your identity, process your bets, and keep your account secure. This includes:

Your full name, date of birth, and South African ID number or passport number
Contact details including your email address and mobile number
Physical address for verification purposes
Banking details and payment information used to process deposits and withdrawals in Rands (ZAR)
Device information, IP address, and browsing behaviour on our site
Records of your betting activity, transaction history, and account communications

We may also collect information you give us voluntarily, such as when you contact our support team or respond to a survey.

Why We Collect Your Information

South African law requires licensed gambling operators to verify the identity of all players. This is not optional. We collect and process your data to:

Comply with FICA (Financial Intelligence Centre Act) and NGB licensing requirements
Verify that you are 18 years of age or older
Process your deposits and withdrawals in ZAR
Detect and prevent fraud, money laundering, and problem gambling
Send you account-related communications and, where you've opted in, promotional offers
Improve our platform and personalise your experience

How We Share Your Information

We don't sell your personal data. Full stop. But there are situations where we're required or permitted to share it with third parties:

Regulatory bodies including the NGB, FICA-reporting authorities, and law enforcement, where required by law
Payment processors and banking partners who handle your ZAR transactions
Identity verification and KYC service providers
Technology and hosting partners who help us run the platform

Any third party we work with is bound by confidentiality agreements and may only use your data for the specific purpose we've authorised.

How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a minimum of five years after account closure, as required by South African gambling and financial regulations. Some records may be kept longer if required by law.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, request corrections if anything is inaccurate, and in certain circumstances, request that we delete your data. To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.

Security

We use industry-standard encryption and security measures to protect your data. No system is completely foolproof, but we take every reasonable step to keep your information safe. If you suspect any unauthorised access to your account, contact us immediately.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page and notify you by email if the changes are significant. Continuing to use the site after changes are posted means you accept the updated policy.

Gambling is for adults only. BET.co.za is committed to responsible gambling. If you or someone you know needs help, contact the National Responsible Gambling Programme (NRGP) on 0800 006 008. This service is free and available 24/7.